Social media engagement policy

These are the official guidelines for social media at Millennium Audio Visual (MAV). If you’re a MAV employee or contractor creating or contributing to blogs, wikis, social networks, virtual worlds, or any other kind of social media both on and off mav.com.au—these guidelines are for you. We expect all who participate in social media on behalf of MAV to be trained, to understand and to follow these guidelines. Failure to do so could put your future participation at risk. These guidelines will continually evolve as new technologies and social networking tools emerge—so check back once in awhile to make sure you’re up to date.

When You Engage

Emerging platforms for online collaboration are fundamentally changing the way we work, offering new ways to engage with customers, colleagues, and the world at large. It’s a new model for interaction and we believe social computing can help you to build stronger, more successful business relationships. And it’s a way for you to take part in global conversations related to the work we are doing at MAV and the things we care about.

If you participate in social media, please follow these guiding principles:

• Stick to your area of expertise and provide unique, individual perspectives on what’s going on at MAV and in the world.
• Post meaningful, respectful comments—in other words, no spam and no remarks that are off-topic or offensive.
• Always pause and think before posting. That said, reply to comments in a timely manner, when a response is appropriate.
• Respect proprietary information and content, and confidentiality.
• When disagreeing with others’ opinions, keep it appropriate and polite.
• Respect people’s privacy and act with consideration for others.

Rules of Engagement

Be transparent. Your honesty—or dishonesty—will be quickly noticed in the social media environment. If you are blogging about your work at MAV, use your real name, identify that you work for MAV, and be clear about your role. If you have a vested interest in something you are discussing, be the first to point it out.

Be judicious. Make sure your efforts to be transparent don’t violate MAV’s privacy, confidentiality, and legal guidelines for external commercial speech. Ask permission to publish or report on conversations that are meant to be private or internal to MAV. All statements must be true and not misleading and all claims must be substantiated and approved. Product benchmarks must be approved for external posting by the appropriate product benchmarking team. Please never comment on anything related to legal matters, litigation, or any parties we are in litigation with without the appropriate approval. If you want to write about the competition, make sure you know what you are talking about and that you have the appropriate permission. Also be smart about protecting yourself, your privacy, and MAV Confidential information. What you publish is widely accessible and will be around for a long time, so consider the content carefully.

Write what you know. Make sure you write and post about your areas of expertise, especially as related to MAV and our technology. If you are writing about a topic that MAV is involved with but you are not the MAV expert on the topic, you should make this clear to your readers. And write in the first person. If you publish to a website outside MAV, please use a disclaimer something like this: "The postings on this site are my own and don’t necessarily represent MAV’s positions, strategies, or opinions." Also, please respect brand, trademark, copyright, fair use, trade secrets (including our processes and methodologies), confidentiality, and financial disclosure laws. If you have any questions about these, see your MAV legal representative. Remember, you may be personally responsible for your content.

Perception is reality. In online social networks, the lines between public and private, personal and professional are blurred. Just by identifying yourself as an MAV employee, you are creating perceptions about your expertise and about MAV by our customers and the general public – and perceptions about you by your colleagues and managers. Do us all proud. Be sure that all content associated with you is consistent with your work and with MAV’s values and professional standards.

It’s a conversation. Talk to your readers like you would talk to real people in professional situations. In other words, avoid overly pedantic or "composed" language. Don’t be afraid to bring in your own personality and say what’s on your mind. Consider content that’s open-ended and invites response. Encourage comments. You can also broaden the conversation by citing others who are blogging about the same topic and allowing your content to be shared or syndicated.

Are you adding value? There are millions of words out there. The best way to get yours read is to write things that people will value. Social communication from MAV should help our customers, partners, and co-workers. It should be thought-provoking and build a sense of community. If it helps people improve knowledge or skills, build their businesses, do their jobs, solve problems, or understand MAV better—then it’s adding value.

Your Responsibility: What you write is ultimately your responsibility. Participation in social computing on behalf of MAV is not a right but an opportunity, so please treat it seriously and with respect. If you want to participate on behalf of MAV, have a chat with the web team first. Please also follow the terms and conditions for any third-party sites.

Create some excitement. As a business our activities are increasingly focused on high-value innovation. Let’s share with the world the exciting things we’re learning and doing—and open up the channels to learn from others.

Be a Leader. There can be a fine line between healthy debate and incendiary reaction. Do not denigrate our competitors or MAV. Nor do you need to respond to every criticism or barb. Try to frame what you write to invite differing points of view without inflaming others. Some topics—like politics or religion—slide more easily into sensitive territory. So be careful and considerate. Once the words are out there, you can’t really get them back. And once an inflammatory discussion gets going, it’s hard to stop.

Did you screw up? If you make a mistake, admit it. Be upfront and be quick with your correction. If you’re posting to a blog, you may choose to modify an earlier post—just make it clear that you have done so.

If it gives you pause, pause. If you’re about to publish something that makes you even the slightest bit uncomfortable, don’t shrug it off and hit ‘send.’ Take a minute to review these guidelines and try to figure out what’s bothering you, then fix it. If you’re still unsure, you might want to discuss it with your web team, manager or legal representative. Ultimately, what you publish is yours—as is the responsibility. So be sure.

Moderation Guidelines

Moderation is the act of reviewing and approving content before it’s published on the site. MAV does not endorse or take responsibility for content posted by third parties. It is preferred that all content be posted by registered users of a site in accordance with accepted terms and conditions and a code of conduct.

• MAV Content: We do not moderate content we publish. This means we allow our blog authors to post directly without approval, as long as they have taken the required training.
• Anonymous Content: Anonymous content is defined as content submitted as a comment, reply, or post to an MAV site where the user has not registered and is not logged in to the site. For anonymous content, we require moderation on all submissions. Authors of the originating content and space moderators are required to review the content for approval or deletion before the content can be published.
• Registered Content: Registered content is content submitted as a comment, reply, or post to an MAV site where the user has registered and is logged in to the site. We do not require moderation of registered content before the content is published to the site. Registered content is directly published and content is moderated post-publishing.

MAV strives for a balanced online dialogue. When we do moderate content, we moderate using three guiding principles.

The Good, the Bad, but not the Ugly. If the content is positive or negative and in context to the conversation, then we approve the content, regardless of whether it’s favourable or unfavourable to MAV. However if the content is ugly, offensive, denigrating and completely out of context, then we reject the content.